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Bob explained that after many years of alopecia working with hair he has learned that there are approximately 3 or 4 basic questions that you can ask a client to determine if they are happy with their hair. ( Photo of Bob Steele Hairdressers copyright Bob Steele) Some of the typical questions a Bob Steele client is asked would include: What didn’t you like about your last haircut? If you could do anything you wanted with your hair, what would you do? What problems do you have at home with your hair? alopecia What goes wrong alopecia with your hair on a regular basis? Bob explained that the key to having happy clients is to probe them for things that they don’t like about their hair. Does all this customer care account for the success of the salon?
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