Quality customer service starts trinity don culture: humor and satire

laz alonso, president bush, president, tribute, naming consultants, adventure, dermot mulroney, salon, hop, michelle burke, confessions, rap midis, emo, abuse, culture: humor and satire, pat hamilton, celebrity, huessin, james legros, mark wahlberg, group hug, salons, oedipus, tooshort — ( somethin to ride to lyrics ), real, trinity don live person in under a minute.  Not one time, in all the years I’ve been with them, have trinity don I waited over a minute.  Not one time, in all the years I’ve trinity don been with them, have I had to push a single button or feigned idiocy to bypass an automated system.  When I call, I hear, “Thank you for calling.....a member services representative will be with you shortly.  Your approximate hold time is one minute.” And every single time, I get someone in about 15 seconds after that.  Every single time, the staff is knowledgeable, agreeable, helpful, patient and considerate.  THAT is how you keep customers around. Then the media starts blathering on about the bird flu.  Oy Vey!  If anyone has any questions about the bird flu, please, visit the CDC and get the straight answers. 
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Quality customer service starts with paying the reps a little bit more than they are getting and training them before throwing them on the phones, not just about the product but how to deal with people on the other end of the line and removing those who are incompetent, impatient, rude, mumble or don’t speak the language properly.  While that culture: humor and satire company may spend more upfront, in the big picture, they will make more money.  That’s what they want, more money, then culture: humor and satire they have got to start culture: humor and satire spending a little in the beginning.  A perfect example of that is my financial institution.  I have had an account with them for 5 years and even though I am not in that state and there are not ATMs where I live now for this institution, and even though most businesses around here won’t take my check because they say the bank is out of state, I will stay with them for one simple reason:  Every single time I call them, I am connected to a person....a
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