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Not one time, in all naming companies the years I’ve been with them, have I had to push a single button or feigned idiocy to bypass an automated system. When I naming companies call, I hear, “Thank you for calling.....a member services representative will be with you shortly. Your approximate hold time is one minute.” And every single time, I get someone in about 15 seconds after that. Every single time, the staff is knowledgeable, agreeable, helpful, patient and considerate. THAT is how you keep customers around. Then the media starts blathering on about the bird flu. Oy Vey! If anyone naming companies has any questions about the bird flu, please, visit the CDC and get the straight answers. What I saw today was ridiculous. Apparently there is one or two cases found in the U.S. or there was a possibility, I don’t remember because all I DO remember is the panic the media tried to stir up.
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